Please read the following policies to get the most out of your visit to our facility.
Quiet Please
Please remember to turn off your cell phone prior to entering the spa area. It is important that we maintain a relaxing environment.
Booking Appointments
Please book your appointments as far in advance as possible if you wish a particular day or time. If you are using a gift certificate, please mention it when you schedule your appointment. To make an appointment, please call 518-429-2909.
Late Arrivals
In order to remain on schedule for all our clients, if you are late for your appointment, we may have to shorten your treatment time. Treatment fees will remain the same.
Packages
If you’re a regular spa visitor, our series discount is the most economical way to enjoy your spa treatments. We also offer discounts on packages, ask our Spa Coordinator for more information.
Cancellation Policy
If you won’t be able to make your appointment, please call us. All appointments are guaranteed against late cancellation or rescheduling with a major credit card. 24 hours notice is required if you need to reschedule or cancel a treatment. Same-day cancellations or missed appointments will be charged a $50 no-show fee.
Jewelry
Please leave your valuables at home as we are not responsible for any personal items that you bring to the spa.
Product Returns or Exchanges
You may return unopened skin care products in original packaging within 10 days of purchase, accompanied by sales receipt, for a full credit. Please call us immediately if you feel you have had an allergic reaction to any product.
Children
Unless they are receiving treatment, children under the age of 13 are not permitted in the spa area.